1. Overview

By accessing our website, festival-ooty.com, you agree to these terms and conditions governing the use of our website, services, and merchandise. If you disagree with any of these terms, please do not use our website.

2. Acceptance of Terms

Your use of the website constitutes acceptance of these Terms and Conditions. Please review them carefully before engaging with the site. If you do not agree, you may not use the website.

3. Services

The Ooty Short Film Festival provides the following services through its website:

• Sale of official festival merchandise.
• Sale of festival tickets.
• Crowdfunding campaign to support festival activities and events.
• Provision of information about the Ooty Short Film Festival, including screening schedules, event updates, and related content.

4. Payment Terms

All payments made on festival-ooty.com must be processed through our secure payment gateways, and we accept various methods including credit cards, debit cards, and UPI. Transactions on this website are processed in Indian Rupees (INR).

5. Refund and Cancellation Policy

• Refunds: Refunds will be considered on a case-by-case basis depending on the service or product purchased. Refund requests must be submitted within 14 days of the transaction date. Approved refunds will be processed within 5-7 working days and credited to the customer’s original payment method.
• Merchandise Orders: Merchandise orders can be cancelled within 24 hours of purchase. Cancellations after 24 hours or after dispatch will not be accepted. Shipping fees, if any, are non-refundable.
• Tickets: Refunds for ticket purchases will only be processed if the festival or event is cancelled or rescheduled. No refunds will be issued for non-attendance.
• Crowdfunding Contributions: Contributions to the crowdfunding campaign are non-refundable. If there was an error in processing your contribution, please contact us within 7 days to review the transaction. Approved refunds for errors will be processed within 5-7 working days.

6. Return Policy

• Merchandise Returns: Merchandise may be returned within 14 days of receipt if it is unused, in its original packaging, and in resalable condition. To initiate a return, contact our customer service at arknetimages@gmail.com for a return authorization. Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Refunds: Upon receiving and inspecting the returned item, refunds will be processed within 5-7 working days to the original payment method.
• Non-Returnable Items: Customized merchandise, gift cards, and tickets for events are non-returnable.
• Ticket Returns: Tickets are non-refundable unless the event is cancelled or rescheduled. If rescheduled, tickets remain valid for the new date.
• Crowdfunding Contributions: Contributions to the crowdfunding campaign are non-refundable. Contact us within 7 days if you believe there’s an error in processing. Approved refunds will be processed within 5-7 working days.

7. Shipping Policy

We offer both domestic and international shipping for merchandise purchased on the website. Shipping timelines are as follows:

• Domestic (India): 3-5 working days
• International: 10-15 working days

Shipping charges vary by location and order size and will be displayed at checkout.

8. Intellectual Property Rights

All content on this website, including logos, images, videos, text, graphics, and other materials, is owned by the Ooty Short Film Festival or Arknet Imaging Technologies LLP, or belongs to third-party content creators. Unauthorized reproduction, distribution, or use of this content is strictly prohibited. Our logos and trademarks may not be used without written consent.

9. User Conduct

By using the website, you agree to:

• Use the site only for lawful purposes.
• Refrain from distributing unlawful, defamatory, or abusive content.
• Respect the rights of others, including intellectual property rights.
• Avoid interference with the operation or security of the website.

Violation of these terms may result in suspension of access to the website.

10. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website. By using the site, you consent to the collection and use of information as described in the Privacy Policy.

11. Limitation of Liability

While we strive for accuracy, the Ooty Short Film Festival makes no guarantees regarding the completeness or reliability of information on the website. We and our affiliates will not be liable for any damages arising from website use, including but not limited to lost profits or data.

12. Website Management and Ownership

The festival-ooty.com website and related platforms are created and maintained by Arknet Imaging Technologies LLP. For technical support, please contact:

Arknet Imaging Technologies LLP
NO 109/9, Cash Bazaar, Commercial Road,
Ooty, Tamil Nadu, India – 643001
Email: arknetimages@gmail.com
Phone: +91 9689041602

13. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and users are encouraged to review them regularly. Continued website use after updates constitutes acceptance of the revised terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us at:

Ooty Short Film Festival
NO 109/9, Cash Bazaar, Commercial Road,
Ooty, Tamil Nadu, India – 643001
Email: arknetimages@gmail.com
Phone: +91 9689041602